Careers

About Toadfish

Toadfish is a Charleston-born coastal lifestyle brand with a mission to protect and restore the coastal ecosystems we love. What started with a single oyster knife has grown into a nationally recognized brand offering innovative coastal kitchenware, fishing gear, drinkware, and outdoor lifestyle products.

Through our "Put 'Em Back" initiative, we've helped restore over 300,000 square feet of oyster habitat, and we're just getting started.

We're excited to open our newest retail location in the heart of the Historic Charleston City Market, and we're looking for an exceptional Store Manager to help bring the Toadfish experience to life.

About the Role

We're looking for an energetic, motivated, and hands-on Store Manager who loves people, enjoys selling, and takes pride in running a great business.

This isn't a job where you'll spend your day sitting in an office. You'll be on the sales floor, connecting with customers from around the world, leading your team, and making sure every visitor has an outstanding experience.

You'll play a key role in building our new retail operation from the ground up, working directly with ownership to help shape the store's success.

What You'll Do

• Drive Sales: Lead by example on the sales floor, engage customers, and consistently work toward store sales goals.
• Lead Your Team: Recruit, train, schedule, and motivate a small team of retail associates.
• Manage Daily Operations: Oversee opening and closing procedures, cash handling, store cleanliness, and day-to-day operations.
• Manage Inventory: Monitor stock levels, receive shipments, maintain accurate inventory records, and keep the sales floor fully stocked.
• Create an Amazing Customer Experience: Share the Toadfish story, educate customers about our products and conservation mission, and deliver exceptional service.
• Merchandise the Store: Maintain attractive product displays, execute seasonal merchandising updates, and identify opportunities to improve the shopping experience.
• Take Ownership: Identify problems, recommend solutions, and continuously look for ways to grow sales and improve operations.

Who We're Looking For

• Previous retail management or leadership experience.
• A natural salesperson who enjoys interacting with customers.
• Strong organizational skills and attention to detail.
• Experience with retail point-of-sale systems; Shopify POS experience is a plus.
• Ability to manage employees, schedules, and inventory.
• Comfortable working in a fast-paced, high-traffic retail environment.
• Dependable, self-motivated, and comfortable working independently.
• Availability to work weekends, holidays, and peak tourism periods.

Bonus Points If You:

• Have a passion for the coast, fishing, boating, cooking, or the outdoors.
• Know and love Charleston and its unique culture.
• Have experience opening or growing a retail store.
• Enjoy working for a small, entrepreneurial company where your ideas matter.

Why Join Toadfish?

This is an opportunity to help launch something special. You'll work directly with the founder of a growing Charleston brand, have a meaningful voice in how the store operates, and help introduce thousands of visitors to products that give back to the coast.

We're looking for someone who wants more than just another retail job. We want someone who takes pride in building a successful store and growing with the business.

Compensation: Competitive base salary with potential performance-based incentives.

Position Overview

Toadfish is seeking a highly organized, detail-oriented, and proactive Wholesale Operations & Account Manager to support our wholesale business. This full-time, in-office position based in Charleston, SC, is responsible for coordinating daily wholesale operations, supporting retailer accounts, overseeing order management, and assisting with accounts receivable.

The ideal candidate is a strong communicator and problem-solver who can manage multiple priorities while working closely with our sales team, warehouse, accounting department, and wholesale partners to ensure efficient operations and excellent customer service.

Key Responsibilities

Wholesale Account Management & Customer Service

• Provide operational and administrative support to wholesale accounts and sales representatives, addressing inquiries related to order status, shipping, billing, paperwork, and credit.
• Assist with onboarding new wholesale accounts, including account setup and required documentation.
• Investigate and resolve order discrepancies, billing errors, payment issues, and other account-related concerns.
• Coordinate warranty claims and replacement orders for defective products.

Order Processing & Fulfillment

• Review and manage wholesale orders through BlueCherry and NuORDER.
• Monitor open orders, backorders, and fulfillment status to ensure accurate and timely shipments.
• Coordinate with warehouse and shipping teams to resolve order discrepancies and fulfillment issues.
• Maintain accurate customer records, purchase orders, and sales order information.
• Review orders on credit hold and coordinate with accounting to resolve outstanding issues.

Accounts Receivable & Payment Coordination

• Monitor accounts receivable, follow up on outstanding balances, and communicate with customers regarding invoices, statements, and payment terms.
• Coordinate credit card payments, account adjustments, and resolution of billing or payment discrepancies with the accounting department.
• Maintain organized financial records and assist with accounts receivable reporting.
• Monitor incoming mail, including the company P.O. Box and office mailbox, to ensure timely processing and distribution of payments and correspondence.

Wholesale Marketing & Administrative Support

• Create and coordinate wholesale email marketing campaigns highlighting new products, restocks, and seasonal promotions using Canva and Omnisend.
• Support the sales team with customer communications, product information, and order-related requests.
• Maintain organized customer records, reports, and operational documentation.
• Collaborate across departments to resolve operational challenges and support day-to-day wholesale activities.

Qualifications

• Previous experience in wholesale operations, account management, customer service, or a related field preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency in Google Workspace, particularly Google Sheets, including basic spreadsheet functions, formulas, and data organization.
• Comfortable working with order management systems and digital business platforms; experience with BlueCherry, NuORDER, Shopify, Omnisend, or Canva is a plus.
• Basic understanding of invoicing, accounts receivable, and payment processing preferred.
• Strong problem-solving skills and ability to work independently and collaboratively.

Ideal Candidate

We're looking for a proactive, dependable team player who enjoys problem-solving, staying organized, and supporting both customers and internal teams. The ideal candidate can balance customer-facing responsibilities with daily operational tasks while helping keep our wholesale business running smoothly.